Price Match Policy

At Purplee Store, we pride ourselves on offering uncompromised quality, exceptional craftsmanship, and unique designs crafted from rare, sustainably sourced materials. Because our exclusive fine jewelry and premium Italian leather bags are independently designed and custom-manufactured specifically for our brand, we do not offer a price match policy with third-party retailers or other luxury fashion labels.We ensure our pricing accurately reflects the true, ethical value of master artisan labor, premium FSC®-certified materials, and sustainable luxury preservation. We thank you for supporting authentic independent design.

How Do I Change My Personal Details & My Email Preferences?

To manage your personal information, shipping addresses, or account secure details, simply log into your official Purplee Store account using the profile icon at the top right of our website. From your personal dashboard, you can update your credentials seamlessly.If you wish to update your email preferences or unsubscribe from our exclusive insider newsletter, you can easily click the "Unsubscribe" link located at the bottom of any automated Purplee Store email. Alternatively, reach out to our team at info@purpleestore.com, and we will update your preferences manually.

Can I Update Or Cancel My Order Once I Have Placed It?

As long as your item is in stock, our team starts preparing your order immediately to ensure your luxury pieces arrive as fast as possible. This means you have a very limited window to amend or cancel your purchase.

To request a change or cancellation:

• Please email our Concierge Team immediately at info@purpleestore.com.

• Include your Order Number and the word "URGENT" in the subject line.

Please note that once an order has been processed by our distribution center, it can no longer be amended or canceled.

If we are unable to stop your shipment in time, or if you simply changed your mind, you are completely welcome to return your untouched pieces to us within our 14-day return policy once the package is delivered.

How Do I Use A Promotion Or Offer Code?

To apply your exclusive promotion or offer code, simply proceed to checkout. On the payment page, you will find a dedicated field labeled "Promo Code" or "Discount Code". Enter your code exactly as shown and click "Apply".Please note that promo codes cannot be combined with other ongoing discounts, sales, or gift voucher purchases unless explicitly stated. If your code is not working, ensure it has not expired and that the items in your cart meet the minimum requirements of the offer.

Can I Gift Wrap My Order?

Every single creation from Purplee Store automatically arrives beautifully curated and safely nestled inside our robust, signature luxury keepsake box—fully complete with a magnetic closure and protective padded interior, making it naturally ready for the ultimate gifting experience.If you wish to include a personalized, elegant handwritten gift note for the recipient, please select the "Add a gift message" option at checkout or contact our Concierge Team immediately after placing your order. We do not include pricing information on invoices inside gift shipments.

Can I Order Gift Vouchers?

Yes, you can share the luxury of choice by purchasing an official Purplee Store Digital Gift Card directly on our website. Our digital vouchers are available in multiple denominations and are delivered instantly via email to you or your chosen recipient.Each digital card contains unique instructions and a secure checkout code to redeem at payment. Purplee Store gift vouchers have no expiration dates and can be used across all our sustainable jewelry and premium Italian leather collections.